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Baldrige Performance Excellence Program

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If you have worked in the quality field for anytime at all, you have probably heard of the Malcolm Baldrige National Quality Award—it’s the highest level of national recognition for performance excellence that a U.S. organization can receive.

Fixed vs. Portable Coordinate Measuring Machines

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If your manufacturing organization is going to grow, you know you need an inspection solution beyond the capabilities of micrometers and calipers. You know you need to gather more data in a faster and more reliable manner.

Five-Step Problem Solving

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Have you ever found yourself in the midst of a business problem that you’re not sure how to solve?

Five Reasons Employees Don’t Trust Their Managers

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Managers have a profound effect on employee engagement. This is something we have known for quite a few years.

Seven LPA Mistakes to Fix Before Your Next Customer Audit Checklist

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When a customer asks to see your layered process audit (LPA) documentation, will you be ready? For many manufacturers, the answer is no.

Workplace Safety Standards: ISO 45001

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According to the International Labor Organization, around the world every day 7,600 people die from work-related accidents or diseases—that’s more than 2.78 million people every year.

Five Ways to Make Customer Experience Your Competitive Advantage

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Customer experience has become pivotal to growth and profitability strategies of businesses worldwide. There is now a deeper understanding of customer experience as an incredibly important piece in the success (or failure) of any brand.

Women in Technology

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Traditionally, technical jobs have been underrepresented by women. But that's changing, says Emily O'Dea, commercial services process manager at Hexagon Manufacturing Intelligence.

A Whopper Turnaround by Burger King

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Whether you love or hate his work, Andy Warhol eating a Whopper for 45 seconds during one of the most expensive ad slots in television this year was ast

Dealing With Change You <em>Don’t</em> Want

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In this column I’ve written about embracing change because it prepares you to think more creatively, and it’s part of the

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