How Social Data Are Transforming Quality Management
Editor’s note: A webinar on this topic will held on Nov. 19, 2013, at 11 a.m. Pacific, 2 p.m. Eastern. Register here.
Series: The 16 Traits of Good Employees
What Do You Call Quietly Capable People Who Help You Succeed?
Keepers
Executives: You’re Leaving Money on the Table
Many companies measure employee and customer satisfaction without much to show for it. That’s because their surveys—whether one magic question for customers or 100-plus-item monstrosities for employees—often focus on the rational and exclude the emotional.
Declining Employee Loyalty: A Casualty of the New Workplace
If loyalty is defined as being faithful to a cause, ideal, custom, institution or product, then there seems to be a certain amount of infidelity in the workplace these days.
Incorporating ‘People Improvement’ in Lean Six Sigma Initiatives
Lean Six Sigma has proven itself as an effective strategy for business success in both private and public sectors. The methodology has helped enterprise leaders recognize business processes as engines that drive performance excellence and help to deliver value.
Five Ways to Say Thanks to Your Employees
In a perfect world, we’d all be looking forward to the holiday season without anxiety. Unfortunately, for most employees, that isn’t even close to being the case.
