Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers?

If you are wondering whether your organization could benefit from formal root cause analysis (RCA) and corrective action training, read on to see if any of these issues are present in your day-to-day operations.

If industrial manufacturing had a buzzword of the decade, it might be “Industry 4.0.” The concept is inescapable, yet it can be hard to define, especially for small and medium-sized manufacturers (SMMs).

The United States and China have reportedly reached a so-called phase one deal in their ongoing trade war.

Few companies and CEOs have attracted as much praise, derision, skepticism, and enthusiasm as Telsa Motors and its founder Elon Musk.

What a year.

As usual with Quality Digest’s diverse audience, this year’s top stories covered a wide range of topics applicable to quality professionals. From hardware to software, from standards to risk management, from China trade to FDA regulations.

Values are beliefs about what is fundamentally important. They affect your decision making and your behaviors, whether you are conscious of them or not.

When we look at a Personal Kanban, its simplicity belies its power. Visualizing our work as individuals, as teams, and even as teams of teams creates trust, reliability, and understanding. When we want to coordinate work, these are serious prerequisites.

Eric, a 40-something married father of three, runs a successful startup. Given his demanding career, he and his wife decided she would be a stay-at-home mum.