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The Birth of In-Process Testing

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There was a time when manufacturers thought that “hot test”—a test at the end of the assembly line of a fully functional engine—was the only way to ensure that each unit had been assembled to perform as expected.

ACSI: Customer Satisfaction With PCs Rebounds as Tablets Improve

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ISO 9001:2015 and ISO 14001:2015: Dealing With Deadlines

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Optimize Supply Chain Management With Onboard Truck Scales

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Curing Healthcare With a Dose of Big Data and Common Sense

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Baldrige and the Challenges Facing Public Schools

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Ensuring Quality and Efficiency Across the Supply Chain

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Value Chains, Global Terrorism, and the True Cost of Doing Business

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The costs of global terrorism on business go beyond the destruction caused in the attacks and actually impact the value of brands and supply chains for products, new research shows. It can give a competitive edge to some companies while destroying others.

The Multiple Boss Dilemma

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The Market View on Quality: Three Key Takeaways

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