There’s a little bit of irony in the title of this article. Why do we have to make sure the customer—and employee—experience is crisis-ready? Well, as John Kennedy said, “The time to repair the roof is when the sun is shining.”
Nobody likes business to be slow. If you’re in a fast-paced world like manufacturing, seeing your machines or employees idle can drive a person insane.
Historically, risk management has been a complex and polarizing subject, with various stakeholders assigning different values on the probability and severity of harm.
As shelter-in-place orders make work-from-home (WFH) the new normal, some organizations are struggling with the transition to working as a remote team.
Long stretches of empty supermarket shelves and shortages of essential supplies are only the visible impacts to consumers of the global supply-chain disruption caused by the Covid-19 pandemic.
Training Within Industry (TWI) job instruction is built around a four-step process titled “How to Instruct.”
The labor market is changing rapidly with the onset of the coronavirus pandemic.
Credit: Tom Magliery
ISO 9001 certifications have seen a decline during the past two years, per data from ISO.
Most lean folks use 5 Whys daily to problem solve, but relatively few are familiar with a clever problem-solving device developed 30 years ago by Deming Prize winner Ryuji Fukuda, called the w
Business continuity is a relatively simple idea. Plan ahead so you can keep your business successful during times of difficulty. Key management transitions, loss of a major customer, the impact of a lawsuit, perhaps a fire or an earthquake.