Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new 

When Wharton management professor Adam Grant sat down to write his new book, Think Again: The Power of Knowing What You Don’t Know (Virgin Digital, 2021), he wanted to make the case fo

As a young man of 20 in his first job at a state-owned enterprise in China, Guoli Chen found senior management fascinating, but not in a good way.

Iwas talking to a friend recently, and the subject of organizational health came up. With my quality background my ears perked up, and I asked him to explain what he thought organizational health meant.

We live in an era of statue removal. Meanwhile the largest mountain carving in the world is under construction in the Black Hills of South Dakota just 17 miles from Mount Rushmore. The final carving will be 640 feet long and more than 50 stories high.

When the Covid pandemic swept through the country last year, companies rapidly transitioned employees to working from home (WFH).

In a customer-centered world, meeting customers’ needs is more demanding and business-critical than ever. Simultaneously, manufacturers struggle to reduce operating costs as margins compress and the competitive landscape intensifies.

Demonstrating identification and traceability in all quality system processes is a must for medical device companies to