Seems everybody has a horror story about health insurance: Kafkaesque debates with robotic agents about what is and isn’t covered. Huge bills from a doctor you didn’t know was “out of network.” Reimbursements that take months to process.

Ending the pandemic depends on achieving herd immunity, estimated at 70 percent or

Quality professionals no longer focus solely on product or service quality.

From time to time, everyone misses a deadline, forgets an obligation, or fails to meet a commitment. We’re human, and it happens. For most of us, failure is followed by an immediate effort to right the situation.

A consistent and regularly scheduled prioritization process helps eliminate distractions and can focus your efforts on the most meaningful projects. Some processes are formal, while others are simply frequent conversations about priorities.

The concept of cost of quality (COQ) has been around for decades, but applying it to business is difficult. The adage “quality is free” (coined by Philip B.

What is America Works, and why is it important to the future of American manufacturing?

One of the technologies driving Industry 4.0 is artificial intelligence (AI), and AI is enabling massive change in manufacturing. It is also revolutionizing the smart manufacturing supply chain as well.

Recent surveys point to increasing frustration and, frankly, exha

Serge faced a conundrum. One of his business partners was in a legal dispute with Serge’s father, Charlie, and asked for his help. Serge knew that his father was prone to suing everyone who crossed his path—including family members.