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What Quality Professionals Should Know When Employees Return to the Office

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"Café philo" Credit: Richard Holding

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Recent surveys show, and many managers are learning, that their employees are often not interested in working from the office full time.

Risk Management for Medical Devices

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As more medical devices using network-connection technology are developed, cybersecurity will continue to grow in importance and focus among regulators and manufacturers.

How Executives Should (and Shouldn’t) Engage With Customers

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In 2011, we started talking with top B2B executives about their engagement with their firm’s major customers in the aftermath of the financial crisis. The vast majority told us that they were very involved, to great effect.

Creating Effective Customer Personas, Part 1

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Simon Sinek popularized the concept of finding your why, which he defines as the purpose, cause, or belief that drives you.

Finding the Hidden Innovators in Your Company

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Most people who work in a corporate environment are familiar with some type of personal style indicator—Meyers Briggs Type Indicator, Strengths Finder, DISC profile, and others.

Five Ways Leaders and Analysts Can Try Thinking Differently to Be Data-Led

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In previous posts I’ve shared resources to help you

Why Do So Many Leaders Screw Up a Quality Return to the Office?

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Due to strong employee resistance and turnover, Google recently backtracked from its plan to force all employees to return to the office and allowed many t

Are Famous Leaders the Role Models You Need?

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SmartBrief illustration; Zuckerberg photo by Anthony Quintano/Flickr
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There was a Twitter thread recently from an early, longtime Facebook executive, Dan Rose. You might have missed it. That’s OK—scrolling Twitter is rarely the best use of our time.

Two CEOs, No Drama: Ground Rules for Co-Leadership

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Leonard, the chairman of a global consumer goods company, was wondering what to do with the two co-CEOs running the firm.

Ultimate Guide to Improving Your Root Cause and Corrective Action Processes

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If your manufacturing company develops a problem along the way with one of your processes, how do you resolve it?

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