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Promoting Quality at the Administrative Level

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Credit: GoFormz
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Founded in 2012, GoFormz is a uniquely flexible documentation platform for professionals in all industries—and a long-awaited solution for those chasing lean efficiency without sacrificing quality.

Eight CAPA KPIs You Should Be Measuring Now

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Corrective and preventive action (CAPA) is a core function in any quality management system (QMS), and a critical piece in the plan-do-check-act process approach.

Seven Mistakes to Avoid in Hiring and Firing During Uncertain Economic Times

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After firing half its workforce, Twitter is already asking many to come back.

The Rising Importance of Soft Skills in Driving Productivity

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Photo by Priscilla Du Preez on Unsplash
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Soft skills, the behavioral and social traits that enable individuals to work harmoniously with one another, aren’t just nice to have. They’re essential for the growth of a nation.

Seven Practical Steps to Build a Culture of Safety and Human Reliability

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A technician spills a toxic chemical. She isn’t injured but easily could have been. The hazmat cleanup costs more than $10,000 and shuts down a critical building for a week.

Many See, Few Observe

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‘You see, but you do not observe,” Sherlock Holmes told Dr. Watson in Sir Arthur Conan Doyle’s (1891) A Scandal in Bohemia.

The Cumulative Sum Technique

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The cumulative sum (or Cusum) technique is occasionally offered as an alternative to process behavior charts, even though they have completely different objectives. Process behavior charts characterize whether a process has been operated predictably.

Building on a Revolution in Work

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"Must work harder!" Credit: Mark Dyer

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In recent years, pretty much every assumption about how, where, and when we work has been upended. But I believe we’re still at just the beginning of a revolution in hybrid work.

‘95 Theses’ on Kaizen Events and the TPS

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Once again I’m going through old files. Looking back at my notes from 2005, I believe I was thinking about nailing these points to a church door somewhere in the company.

Preventing Burnout: How to Utilize the Demand-Control-Support Model

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Photo by Olena Kamenetska on Unsplash
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Even before the pandemic, burnout was labeled as an epidemic. It’s the persistent work-related stress that’s exhausting and impairing.

Pagination

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