By: Nicole Radziwill
11/27/2018
Even though most businesses have invested in quality management and performance improvement, each organization is unique. People, processes, and machines must be coordinated to achieve desired outcomes. This is not easy.
Whether you’re in discrete manufacturing, a process industry, or a service environment, it’s likely that you face challenges like:
• Variability in customer satisfaction and experience
• Resource constraints that impact quality and performance
• Inconsistent and/or inefficient processes
• Availability, reliability, and timeliness of information for decision-making
• Effectively prioritizing tasks and activities
• Organizational silos that reduce the speed and quality of decision-making
Furthermore, you may have more visionary goals like promoting sustainability throughout your environmental, health, and safety functions, or promoting sustainability in the supply chain. It’s hard to pursue these things when there are problems getting in the way of customer satisfaction, occupying the time of your managers and your staff.