Capability statistics are wonderful things. They tell you how well your process is meeting the specifications that you have. But there are so many capability statistics that it’s worth taking some time to understand how they’re useful together.

Many managers ask me, “How can I accelerate my company’s lean transformation?” My answer is twofold: First get the direction right, and then get everyone rowing in that direction.

Defects can cause a lot of pain to your customer. They can also cause a lot of pain inside your body.