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Take Care of the Family

Excellence starts close at hand and spreads outward

Quality Transformation With David Schwinn
Mon, 03/23/2015 - 16:59
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Last weekend we took all 16 members of our family on a ski trip. It was amazing, and we are incredibly lucky. We haven’t done such a thing in 17 years, when our first grandchild, Claire, was only one month old. Life gets complex and 17 years fly by.

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That experience reminded me of work my wife, Carole, and I did many years ago with Dad’s Products in Pennsylvania. In those days, the company’s mission was to take care of the family. By family, they meant their employees. They were wildly successful at the time, in part because they knew intuitively that if they took care of their employees, their employees would take care of their customers. Perhaps one of the most notable things they did was to take all their employees on vacation together during any year in which they made an adequate profit. Back then, that was most years.

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