Manufacturing speed and innovative designs are two crucial issues affecting whether or not a manufacturer can lead the mobile telephone market.

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In January 2011 I had the pleasure of meeting with Dr.

The hordes of companies and governments moving to shared services are dizzying. So many have combined back offices, human resources (HR), information technology (IT), finance, and contact centers that most companies assume this is a good thing.

I’ve been working with a client on implementing an ISO 9001-compliant quality management system. As always it’s a unique and interesting project, since organizations have different cultures, processes, products, and customers.

February—the days are starting to get longer, the snowstorms are (hopefully) subsiding, and Valentine’s Day has come and gone. All over the country, you can find different opinions about Valentine’s Day.

In parts one, two, and

One of the laments we hear quite frequently in the manufacturing sector is the lack of skilled employees available in the hiring pool.

I have long admired and respected Toyota. I have been to its factories, published and written books and articles about its revolutionary production system, known many of its brilliant people, and taught its methods to thousands of students.