Three years ago this month Quality Digest Daily published my column, “Do You Have Leptokurtophobia?” Based on the reaction to that column, it contained a message that was need

“If Japan Can… Why Can’t We?” was an American television episode that aired on June 24, 1980, broadcast by NBC as part of its show, NBC White Paper. That episode is often credited with beginning the quality revolution and introducing the methods of W.

The primary barrier to mutual communication is a person’s natural tendency to approve or disapprove of what is being said by another person. Judging takes place because people tend to evaluate what they hear from their own personal point of view and reference.

Deciding how to control your documents can be difficult.

Adverse food safety events can have disastrous effects on branding and profitability.

U.S. corporations continue to lag far behind their counterparts in other developed economies—notably the European Union and Japan—in transparency of environmental and social practices.

A new versatile measurement system devised by researchers at the National Institute of Standards and Technology (NIST) accurately and quickly measures the electric power output of solar energy devices, capabilities useful to researchers and manufacturers working to d

Often it is the simple and basic question that unlocks the mystery of our business or process problems. What’s more, we don’t have to be trained experts in process improvement techniques to ask the all-important, all-powerful dumb questions.

I can’t tell you how many times I’ve heard, “We don’t have the data for this.

The issue of ensuring quality in manufacturing is eternal. What changes are the complexities of these issues and how decision makers respond to them.