What do the Broadway musical Spider-Man, the Indianapolis Colts, and Domino’s Pizza have in common? They all used the same process to turn around a losing team.

To borrow a phrase that was borrowed by Pope Benedict XVI for his (in)famous 2006 Regensburg lecture, “There is no compulsion in lean.” OK, the pontiff didn’t really use the word “lean” (ra

Barry was excited about the journey he was to embark on. He had just contracted a professional organization in his industry that would help his company implement lean practices. These professionals understood Barry’s challenges: “Making it” isn’t easy in U.S.

I recently picked up the summer 2012 edition of the American Society for Quality's (ASQ) Quality Management Forum, which focused on creativity and innovation. Tracy Owens started off the discussion with his article, “Don’t Ask Him, He’s Not Creative.”

I never proposed to my wife. No bended knee, romantic dinner, or moonlit stroll on the beach. Although we’d known each other for quite awhile, we hadn’t been dating very long. We weren’t even in the same state at the time.

There you are. It’s Monday morning. You’ve arrived early, ready to start your week. Coffee is brewing in the staff kitchen. You’re caught up on your emails. Things are looking good. That is, until Bob, your client’s auditor, calls at 9 a.m.

After 30 years with a bank and 10 years as director of a state quality award program, I retired from the work force in 2003 and have never looked back.

Customer satisfaction at the national level is exactly where it stood at the start of 2012, and as far back as two years ago, according to a report released by the American Customer Satisfaction Index (ACSI).

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In this episode, Sheriff Andy Taylor uses cars and parking spaces to explain process capability to Deputy Barney Fife.