When investigating a statistical process control (SPC) system, it can be difficult to build a business case for it.

The Cold War may be over, but apparently spying is still a growth industry. The latest spy-craft news comes from the seemingly staid Food and Drug Administration (FDA), which appears to have more George Smiley and John le Carré types than we’d ever imagined.

You can hire the right employees for your business, but if your managers don’t manage them well, those capable employees may wind up messing up rather than stepping up.

Emerging nations, long seen as a source of low-cost services such as manufacturing and IT support, now are home to a new breed of multinational company.

Starting from scratch, Gil had slowly built a small business and was running it quite successfully.

Innovation is a popular buzzword in the business world today. Everyone wants to be the next Apple or Facebook, revolutionizing their products and services by creating the next iPad or Zappos-style service model. But they don’t. They can’t.

It was 2003, exactly 56 years after Ole Kirk Christiansen bought the first plastic injection molding machine in Denmark to start manufacturing plastic bricks for building-block toys.

Executives today are making quality management a focal point in their operations and as a result, the role of the chief quality officer (CQO) is gaining ground in both popularity and relevance.

President Obama was recently quoted in a CBS news article as saying that if he could change anything about his presidency, it would be to tell more stories. That got me thinking. Could “storyteller” really be a legitimate role for a leader?

In a business climate where only the best companies survive and thrive, one thing is clear: You must avoid the stupid stuff. You must eliminate the things that leave customers and employees scratching their heads, frustrated, and mystified.