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Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.

Some time back, I was working as a Six Sigma Black Belt within the customer service department of a credit card organization. Our processes included responding to customer emails and mail correspondence.

The annual report on the information industry sector from the American Customer Satisfaction Index (ACSI) shows that customers are happier with telecommunication services and technologies than they were a y

Bill Kalmar’s column (Working for Free) about internships and the tendency to exploit students’ availability by providing no compensation caused some reflection within my company, PQ Syste

Countdowns are usually reserved for events of significant importance, like the classic T minus 5, 4, 3, 2, 1, 0, ignition, heard so many times from Cape Canaveral. Or a countdown to a momentous occasion like a wedding or a long-awaited product launch.

What’s the key to managing and engaging literally a city of employees?

A lot of us have been following the advancements in 3D printing and have noted the variety of materials that can be used to create objects. The most common of these are plastic, nylon, and metal.