An engineering manager who I worked with 25 years ago challenged me one day. “You know, Bruce, if all employees were engineers, you wouldn’t need mistake-proofing,” he said. At the time, I was too stunned by his comment to even respond.

In part one, I shared a case study of how a small bicycle-chain manufacturing company in India used Six Sigma’s DMAIC approach to reverse declining

PowerPoint is the devil’s instrument, and when you use it, you risk becoming a musician in his demonic orchestra. All of us are required to give presentations in some form or fashion at various points in our careers.

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ne can just imagine the frustration that Greece’s vice president and foreign minister, Evangelos Venizelos, must feel every time he notifies European Central Bank (ECB) officials about Greece’s economic progress or lack thereof.

Using data analysis and statistics to improve business quality has a long history. But it often seems like most of that history involves huge operations.

Does your right hand know what your left hand is doing and why it is doing it?

Leaders need near-perfect communication skills, and knowing a person’s communication style can make the difference between getting your message out and getting it heard.

The various improvement approaches are, in essence, all pretty much the same.