Arecent client satisfaction survey conducted by our company, the British Assessment Bureau (BAB), a UK-based certification body, highlighted the benefits of achieving certification to ISO 9001. Here is a summary of the results.

‘If I had the key members of your executive suite all in the same room, would they all be able to articulate the essence of your business strategy clearly and consistently?” I asked the executive vice president of strategy.

What makes a successful business thrive? That’s what eight out of 10 new entrepreneurs would like to know because their businesses fail within the first 18 months, according to Bloomberg.

In this opinion piece, David Lawrence, founder and chief collaborative officer of RANE Corp., points out that, “...a vigilant institutional effort is now needed… to audit whether online processes can be ‘gamed’ to falsify the records of course completion and test results.” Otherwise, corporat

In your company is “customer focus” just a poster on the wall, or is it a way of doing business?