Sometimes we receive unreasonable and confusing directions, and sometimes we give them.

Business runs on estimates. “How long do you think that might take?” we naively ask. Then when someone tells us how long they think something might take, we write that down and hold them to it.

As a member of Minitab’s technical support team, I get the opportunity to work with many people using design of experiments (DOE).

Why is it easier for many hospitals to justify investing in capital equipment, new buildings, and service lines rather than in quality improvement? There are three major reasons.