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What’s the Meaning of All of This Employee Lingo?

Five terms that drive business

Annette Franz
Mon, 04/13/2015 - 14:24
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A couple weeks ago, I participated in a webinar with Kyle Antcliff of Intradiem. We talked about the employee experience, employee journey mapping, and solutions that drive or affect workforce efficiency. During the presentation, a lot of employee experience terms were used, and I attempted to clarify them with some definitions.

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Employee experience

Let’s start with employee experience. I define it as: “The sum of all interactions that an employee has with his employer during the duration of his employment relationship.” It includes any way the employee “touches” the company, and vice versa, during the course of doing his job.

Employee experience needs to be understood, using tools like personas, journey mapping, surveys, and other means of listening to feedback. Also, it can be designed and redesigned.

 …

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Comments

Submitted by Dave Y on Fri, 04/17/2015 - 09:24

Since you asked, here are two comments

Comment 1 - It may be sad how a negative workplace can bring people down, but not unexpected.  Of course a person's workplace can be a big influence on their life overall.  We all should live by the same mantra here - don't let "THEM" drag us down.

Comment 2 - the last sentence - I don't agree with any of those three things (Most people hate their jobs, supervisors don't care about them, leaders are clueless).  Sure there may be isolated cases of this but I don't buy for a minute that its true in the majority.  Seems like a journalist looking for attention, which of course is a viable thing for a journalist to do.  I just don't agree and I bet a lot of other people would not agree with that statement.

 

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