Think about the things that you’re doing to transform your organization and your customer experience. Are you doing busywork, or are you doing real work?

I mean it! If your company can’t master 5S, try “1S” and stop! Stop the entire lean transformation until 5S is mastered in at least one process-focused area of the facility.

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One of the most important things you can do is to identify your team’s mission. And one of the biggest wastes of time is creating a mission statement that isn’t used.