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A Recipe for CX Success

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Just Because It’s Connected, Doesn’t Mean It’s Smart

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The Five Levels of Trust

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Yes, I Am Technically Inept

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Remember when you were smarter than your TV?
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The other day I observed a person locking his car with a key. When’s the last time you saw that? What with remote lock and unlock and key fobs, keys are a thing of the past. 

What Is It Like to Be a Leader? Part 3

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Is Your 10:30 Medical Appointment Really for 11:15?

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Nine Useful Habits to Start Now

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Before you drag out that dusty old treadmill, how about challenging yourself with something you can live with, some good habits that will dramatically improve your life? Here are some for work that you might consider implementing:

Inside Quality Digest Live for Feb. 2, 2018

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It was Groundhog Day last Friday, and fortunately neither Dirk nor I saw our shadows. Early springs for everyone! Take a gander at what we showed you instead:

Three Ways to Expose MTBF Problems

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MTBF use and thinking is still rampant. It affects how our peers and colleagues approach solving problems, and there is a full range of problems that come from using the “mean time between failure” (MTBF) metric.

Are You Ready for the EU’s General Data Protection Regulation?

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Credit: forester401

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