This story was originally published by Knowable Magazine.

In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review.

During the late 1990s, I was working in the Silicon Valley for a medical device company, responsible for a drug-infusion pump manufacturing operation.

All organizations are looking to increase the competency of their employees and, hopefully, of themselves. Looking at this from the base level up, in a practical sense our competency evolves with experience, expertise, and possibly, time.

Data science is hot right now.

Whether you are booking a hotel room, choosing a restaurant, deciding on what movie to see, or buying any number of things, it is likely you have read online reviews before making your decision.

In his book, The ONE Thing: The Surprisingly Simple Truth Behind Extraordin

I am writing today about “bootstrap kaizen.” This is something I have been thinking about for a while.

Leaders lead. Those two simple words conceal the complicated fact that being a change agent means confronting the failures of the past and confidently facing the promise of the future.