Metrics are an important part of an effective quality management system (QMS). They are necessary to understand, validate, and course-correct the QMS. They should be used to verify that it is achieving the goals and objectives defined by management.

Traditionally, managers have relied on the annual performance review to provide employees with feedback.

It finally came to me last week. For more than a decade I’ve been working with corporations, trying to help them accelerate their ability to generate new, interesting ideas to market as viable products and services.

Every company I speak at, every leader I coach, I see a constant pattern: Virtually everyone sees struggle as something negative.

In this episode we look at data, data, more data, and then... engineering the perfect human?

This is the second half of our two-part interview with Doug Fair, who is the chief operating officer of InfinityQS.

In my first article, the merits and cautions of AS9138 c=0 sampling plans were discussed and a simple formula was provided to determine the required sample size to d