Featured Product
This Week in Quality Digest Live
Quality Insider Features
Ryan E. Day
Plasan chooses the FARO QuantumS ScanArm to inspect for big launches and big parts
Gleb Tsipursky
Strategies to assess and defeat mental blind spots and avoid disasters
David Hart
There’s a risk if policy gets ahead of public sentiment
Thomas R. Cutler
Now, small direct-to-customer businesses have access to high-end inventory tools
Pawel Korzynski
Organizations can persuade employees to post more company-related content willingly

More Features

Quality Insider News
C-THRU4.0 collects and processes data from multiple machine tools equipped with Artis machine monitoring systems
High-speed Microstar platform takes advantage of infinite positioning and autonomous measuring of the Renishaw system
Serving as a Baldrige examiner—an unparalleled professional development experience
Facilitates complete automation of the additive manufacturing process chain
Floor symbols and decals create a SMART floor environment, adding visual organization to any environment
Awards to be presented March 24, 2020, at the Quest for Excellence Conference, in National Harbor, MD
Leader in workplace productivity introduces document automation product
Performs quick and efficient inspections of cylindrical gear tooth profiles in a production environment
Three sculptures selected: Auguste Rodin’s Hanako and Head of Balzac, and Julio González’s Mask: Reclining Head

More News

The Un-Comfort Zone With Robert Wilson

Quality Insider

How to Know Whom You Can Trust

What is the motivation behind trust?

Published: Wednesday, November 27, 2019 - 12:03

I recently wrote a column about loyalty, which got me thinking about trust. I wondered who is in my life that I trust, and who that I don’t trust. It didn’t take me long to realize that I trust everyone in my life because I shed those whom I don’t trust.

As I pondered trust, I recalled a woman I once dated, who told me she was a widow. Later on, I learned from an independent source that she was divorced and not widowed. When I inquired about this discrepancy, she admitted that she was divorced, but that her ex-husband died a year or so after their divorce, so she figured that qualified her as a widow. If she wanted to consider herself a widow, that was fine with me, but the problem was that my trust was broken, and I started questioning the veracity of all her stories. As Friedrich Nietzsche observed, “I'm not upset that you lied to me; I'm upset that from now on I can't believe you.” Unsurprisingly, a month later, we were no longer dating.

The best way to find out if you can trust somebody is to trust them.
—Ernest Hemingway

When I was in college, I was riding in a car with one of my closest friends when he was pulled over by the police and arrested for driving under the influence of alcohol. I had to call my parents from the jail to come pick me up. A few months later, I was riding with him again when he was pulled over for speeding. The policeman searched his car and found some marijuana in the console and arrested him. I felt lucky that I wasn’t arrested too. Nevertheless, I had still had the embarrassment of having to call my parents to come to pick me up at the jail.

After that incident, my trust was broken, and I quit riding with him. Whenever we went somewhere, I always insisted that we go in separate cars.

A few years later, on an occasion when we had agreed to go out for lunch, he showed up at my house and offered to drive. “You know I won’t ride with you,” I said.

“It’s not a problem anymore,” he replied. “With my new car, I never get pulled over.”

Curious, I asked how that could be. He explained that he had purchased a used police car, had it painted and outfitted to look like an unmarked patrol car, and ever since he hadn’t been pulled over even when speeding past a radar-trap.

This was not enough to restore my trust, and we continued on to lunch in separate vehicles as usual.

Before our trust can be lost, we first have to give it. For some people we make them earn our trust, but for others we freely give it away. According to ChangingMinds.org: “Trust is both an emotional and logical act.” On one hand, it is a feeling. If we have some familiarity with a person, that is, if he shares something meaningful with us such as culture, values, or even community, we are more likely to give him our trust without expecting him to earn it first. According to author Simon Sinek, “When we’re surrounded by people who believe what we believe, something remarkable happens, trust emerges.” On the other hand, before we are willing to do business with a stranger, we want some assurance that she will provide what is expected.

The motivation behind trust is to find someone who cares enough about us that we can rely on him. But, that desire involves risk. When we trust someone, we make ourselves vulnerable to that person. We give that person the power to hurt us. Do you know if the person you want to trust cares about you? If not, then you might want to make him prove his trustworthiness first.

Trust, like loyalty and respect, is a two-way street. If you want other people to trust you, you must give them reasons. The Golden Rule, “Do unto others as you would have them do unto you,” is a great place to start if you want to create trust.

We foster trust within another person by being reliable or predictable—especially if we are seeking to do business with that person. You earn trust by delivering what you promised, when you promised it. Trust may also require a certain level of expertise, ability, or competence. For example, few people will want to hire you as a doctor if you haven’t been to medical school. Education, however, is seldom enough; it also takes having confidence in yourself and your abilities to build trust from others. And, if the person considering you for a job doesn’t know you, then she will want to know someone who does know you. That’s why referrals, recommendations, and testimonials are so important.

Trust is vital to the success of every relationship whether it is personal or professional. In brief, being trustworthy means you keep your word, maintain your responsibilities, prove your competence, and... you never lie, cheat, or gossip.


About The Author

The Un-Comfort Zone With Robert Wilson’s picture

The Un-Comfort Zone With Robert Wilson

Robert Evans Wilson Jr. is an author, humorist, and innovation consultant. He works with companies that want to be more competitive and with people who want to think like innovators. Wilson is also the author of the humorous children’s book The Annoying Ghost Kid, which was self-published in 2011. For more information on Wilson, visit www.jumpstartyourmeeting.com.



I would add another related topic, Truth.  If I learn that you have accepted "there is no such thing as truth"; then I have also learned that I cannot trust you.  Truth can be very hard to find, but I believe it is out there.  The Golden Rule is a good example.  This rule has been with us for centuries and is a reliable process for getting along with our fellow humans.  Science, properly applied is another way of establishing truth and trust.  But the actions of Professor Michael Mann have been so far from the appropriate methods of science and communication that he and his "hockey stick" cannot be trusted.  And with him the whole anthropogenic global warming field.  Would it were not so.