This story was originally published by Knowable Magazine.

In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review.

During the late 1990s, I was working in the Silicon Valley for a medical device company, responsible for a drug-infusion pump manufacturing operation.

All organizations are looking to increase the competency of their employees and, hopefully, of themselves. Looking at this from the base level up, in a practical sense our competency evolves with experience, expertise, and possibly, time.

Data science is hot right now.

Whether you are booking a hotel room, choosing a restaurant, deciding on what movie to see, or buying any number of things, it is likely you have read online reviews before making your decision.

In his book, The ONE Thing: The Surprisingly Simple Truth Behind Extraordin

I am writing today about “bootstrap kaizen.” This is something I have been thinking about for a while.

Leaders lead. Those two simple words conceal the complicated fact that being a change agent means confronting the failures of the past and confidently facing the promise of the future.

It takes guts to come to the heart of high tech, in San Francisco, and preach a message that is about putting people—women, no less—onto the assembly lines of America’s factories.