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A Whopper Turnaround by Burger King

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Whether you love or hate his work, Andy Warhol eating a Whopper for 45 seconds during one of the most expensive ad slots in television this year was ast

Dealing With Change You <em>Don’t</em> Want

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In this column I’ve written about embracing change because it prepares you to think more creatively, and it’s part of the

Do Your Employees Believe in Your Company’s Core Values?

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Core values are the fundamental beliefs of an organization; they guide executives and employees in identifying which behaviors and actions are right and which are wrong.

When Are Instruments Equivalent? Part 1

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As soon as we have two or more instruments for measuring the same property the question of equivalence raises its head. This paper provides an operational definition of when two or more instruments are equivalent in practice. 

Boeing Is Doing Crisis Management All Wrong

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In a crisis, time is not on your side. A crisis creates a vacuum, an informational void that gets filled one way or another.

Organizing for Safety and Sustainable Performance

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Given the number of meetings most organizations have, you’d think everyone couldn’t help but be on the same page. Sort of a natural, automatic byproduct of spending so much time together. Nice idea, but not really true.

Smaller Manufacturers Get Lean With Artificial Intelligence

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Artificial intelligence (AI) is widely acknowledged as a crucial aspect of what is broadly referred to as Industry 4.0.

New X-ray Measurement Approach Could Improve CT Scanners

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A new measurement approach proposed by scientists at the National Institute of Standards and Technology (NIST) could lead to a better way to calibrate computed tomography (CT) scanners, potentially streamlining patient treatment by improving communication among docto

Reaping the Work Whirlwind

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During the last several centuries, the economy of the modern world emerged from a contract—unwritten, unspoken, almost unrecognized—between risk-takers who started businesses and the hirelings who did the work to ensure those businesses’ survival and profitability.

Why Customer Experience Is a Marathon Full of Sprints

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According to CX Network’s latest “Annual Global State of CX Report,” showing return on investm

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