Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings.

Motorized drive rollers (MDR) are an efficient and safe way to move large or heavy products down a conveyor line. They are also a key part of zero pressure accumulation, which allows conveyor systems to accumulate product without collision.

In lean there is mura, the waste of unevenness.

The current national controversy over the need for a mandatory high minimum wage is but a symptom of a much larger underlying problem: the offshoring of American manufacturing capability.

The demand for quality assurance and quality control managers in the manufacturing sector has never been stronger, according to Patrick O’Rahilly, founder of FactoryFix.

Today I’m looking at the ideas inspired by mirror neurons. Mirror neurons are a class of neurons that activate when someone engages in an activity, or when they observe the same activity being performed by someone else.

Seems everybody has a horror story about health insurance: Kafkaesque debates with robotic agents about what is and isn’t covered. Huge bills from a doctor you didn’t know was “out of network.” Reimbursements that take months to process.

How many people drink pumpkin spice lattes in October, and how would you calculate this without learning specifically who is drinking them, and who is not?

Unfortunately, a website is no longer enough for a significant or successful digital presence. Essentially, a presence is nonexistent without some consideration of search engine optimization (SEO).

Here’s an unfortunate truth: The story of the Covid-19 pandemic is one of epic quality failures in almost every area imaginable.