“He that gives good advice, builds with one hand; he that gives good counsel and example, builds with both; but he that gives good admonition and bad example, builds with one hand and pulls down with the other.”—Francis Bacon

A new study from the Georgia Institute of Technology finds that older and younger people have varying preferences about what they would want a personal robot to look like. And they change their minds based on what the robot is supposed to do.

I just got through looking at an expensive 186-page quarterly summary of (alleged) customer satisfaction data for a hospital. My head was spinning by page 28.