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Have you ever wondered where all the customers have gone? Gosh, let’s hope not! But stick with me here. Is acquiring new customers becoming a challenge?

(NIST: Gaithersburg, MD) -- Secretary of Commerce Penny Pritzker recently reappointed Rulon Stacey as chair of the Baldrige Program’s Board of Overseers.

You know what really gets on my nerves? A lot of things.

During a break in the meeting, Dan pulled me aside and whispered, “No more ‘p’ words, please.”