Twenty years ago, I was introduced to a graphical method for, as it was put to me, “sharing what you see” with others. It was referred to as a material and information flow diagram, or M&I for short.

Given the fact that the FDA probably doesn’t know what it plans to do in 2014, predicting their actions is challenging, to put it mildly.

A kidney transplant is a lifesaving operation—and yet every year in the United States, about 10 percent of donated kidneys go unused, after being rejected by multiple potential recipients.

The adage that the only bad publicity is no publicity may apply to celebrities, but this article will show how the wrong kind of fascination can be enormously destructive to businesses that actually deliver products or services.