Customer Takeaways: Should It Be the First or Last Impression?
As you think about the customer experience, which impression has the most effect: the first one or the last one? Which one is the lasting impression?
Developing Capable People
‘When you find him, come and tell me so I can worship him, too.”
The ‘Teach Once’ Fallacy of Cultural Change
For those of you who are improvement practitioners, are you satisfied with the organizational results of your efforts? I have a feeling most of you would answer, “Far from it,” and would almost unanimously feel that you could be more effective.
World Congress Leadership Summit on Health Care Supply Chain
Contact Email
mckenzie.curran@worldcongress.com
Contact Name
McKenzie Curran
Contact Phone Number
781-939-2618
Date
Address
Westin New Orleans Canal Place, 100 Rue Iberville
City
New Orleans
Event Website
http://www.worldcongress.com/events/HL15006/
State
LA
Zip
70130
Description
Learn how sensors, predictive modeling, automated ordering, and real-time dashboards can revolutionize supply chain operations. Analyze clinical and claims data to be actionable in terms of a business plan or process improvement to improve quality. Convene with industry experts and peers in an informal setting to discuss the biggest trends and challenges facing supply chain professionals today in terms of overall strategy, developing contracts, and improving quality.
Country
USA
The Quality Department ‘Tour of Duty’
Starting with the board and the CEO, the pursuit of quality or excellence is the job of everyone in the organization.
