Effective Strategies for Complaint Management
Contact Email
info@tuv-sud-america.com
Contact Name
TÜV SÜD America’s customer service
Contact Phone Number
(800) 888-0123
Date
Address
TÜV SÜD America, 10 Centennial Drive
Time Zone
Eastern
City
Peabody
Event Website
https://qualitydigest.webex.com/qualitydigest/onstage/g.php?MTID=e25b5b1dc2e4e59c2ba45429f3a1d71c3
State
MA
Zip
1960
Description
Join Join Quality Digest Editor in Chief, Dirk Dusharme and TÜV SÜD’s vice president of medical health services, Richard DeRisio, for the webinar “Effective Strategies for Complaint Management,” on May 19, 2015, at 2 p.m. Eastern/11 a.m. Pacific.
This webinar will cover the areas below where members of quality organizations can support complaint management and to help reduce risk for their organization:
- Original and updated risk assessments
- Failure investigations and analysis
- Corrective and preventive actions to reduce complaints
- Application of statistical tools to trending
- Redesign of products and processes to improve performance
- Management of complaint-handling operations
About the presenter
Richard DeRisio is vice president of Medical Health Services, Americas for the German notified body, TÜV SÜD. DeRisio has led global quality, regulatory, clinical, and government affairs organizations in major corporations, including Abbott, Johnson & Johnson, Pfizer, and Covidien. Prior to that, DeRisio spent 10 years at headquarters of the Food and Drug Administration (FDA). He is a graduate of Cornell University with a bachelor’s degree in chemical engineering and a master’s degree in food science.
Country
USA
The Predictive Power of Control Charts
The ability to make predictions has always been rewarded. Statistician Donald J. Wheeler says that “prediction is the essence of business.” With growing bodies of data and good analytical models, our predictions are getting better.
What to Look for in an Effective Corrective Action System
Corrective action is an essential tool for any business. It helps to identify adverse events and pinpoint any systemic issues that must be resolved. However, a corrective action system can’t work effectively by itself.
The 9 Essential Leadership Strategies in the Age of Information
Once upon a time, in a land called “Industrial Age,” the leaders of organizations resided at the top of a hierarchy, managers were in the middle, and workers were supervised.