We need to think about redefining work. Until we—anyone who wishes to bring about organizational change—redefine the actual value-creating work of the business, we haven’t made any changes that are meaningful.

The new ISO 9001, scheduled for publication in late 2015, introduces the term “knowledge.” As knowledge was not addressed by the previous version of ISO 9001, the depth of this topic and the approach to it are new.

(ISO: Geneva) -- Wood is one of the world’s most precious resources, and there is increasing consumer demand to know it is sourced from well-managed forests. Soon, the traceability of wood will be easier to manage as an ISO standard-in-development reaches a new and crucial stage.

Great leadership quotes inspire and guide us. They become part of our mainstream language and are instilled into our culture. We accept them as a reflection of the ideal, aspire to live them, and use them when teaching others about leadership.