Context involves both the background for the data and how the data behave. This behavior of the data is most easily seen by using two complementary graphs—the running record and the histogram. Here I address the secrets of creating useful histograms.

Increasingly dynamic workplaces have made organizational change an everyday reality. Demands for workforce agility require a step up from those commanding—particularly in ongoing measurement and making use of feedback during this breakneck pace of change.

Phil used to be a very senior financial executive. When asked for a number, he would typically provide with a rough ballpark answer, such as, “It’s about 5 percent.” He’d then be peppered with questions about how he had arrived at that figure.

Do you have a regular support group of leaders, or, as I call them, a “mastermind?” Being a member of a mastermind is a powerful strategy used by high-achieving leaders to move ahead quickly and reach their goals.

According to the recently released J.D. Power 2016 Member Health Plan Study, critical factors of health plan member satisfaction are highest in areas of the country that have more competition between different health plans.