If you have unhappy customers, you might be committing one (or more) of these customer experience sins.
Years ago—actually nine years ago, in February 2015—I wrote about “The 7 Deadly Sins of Customer Experience.”
(CIMdata: Ann Arbor, MI) -- CIMdata and Eurostep have announced the upcoming PLM Road Map & PDT 2024 EMEA conference, scheduled to take place at the Lindholmen Conference Center in Gothenburg, Sweden, Oct.
Handicap International members learn patient-measuring skills using the wireless Artec Leo 3D scanner.
Artec 3D has begun working with Handicap International to manufacture custom prosthetic devices for beneficiaries in refugee camps and their host communities in Rwanda.
Artificial intelligence could give us the last needed piece for fully automated manufacturing. Credit: Hyundai Motor Group
Powered through artificial intelligence (AI), the use of AI algorithms for manufacturing has transformed company operations and led to vast improvements in productivity, higher quality, and lower costs.
(ANCA: Melbourne, Australia) -- ANCA, a global leading manufacturer of CNC tool and cutter grinders, introduces RN35, the latest version of its ToolRoom software.
Try this exercise with your teams if you want them to really see what great customer service is. Photo by Nathan Dumlao on Unsplash
It’s all well and good to pontificate about “the customer comes first” or “deliver outstanding service,” but often it’s hard for your team members to wrap their heads around what that really means.
Sustainability is where finances and ESG converge. Photo by Towfiqu barbhuiya on Unsplash
In today’s business environment, where the insatiable desire to grow profits overshadows environmental and social interests, it’s easy to overlook how the actions of economic actors can shape corporate—and environmental—outcomes.
(NIST: Gaithersburg, MD) -- In humankind’s ever-ticking pursuit of perfection, scientists have developed an atomic clock that is more precise and accurate than any clock previously created.
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