The Lost Art of Significant Digits
Large Image Caption
The calculator is “more accurate” than the slide rule. Or is it?
How’s Your Service Scenography?
Large Image Caption
Gas Station Charlie retrieves money at the pump
To Really Help U.S. Workers, We Should Invest in Robots
Large Image Caption
Robots are getting cheaper, and more people are programming them.
Inside Quality Digest Live for April 21, 2017
Large Image Caption
Can a company be too big to think?
In our latest episode of QDL from this past Fri., April 21, 2017, we examined the importance of the various steps in the plan-do-check-act (PDCA) cycle, considered what United Airlines could have done differently to avoid its latest public relations fiasco,
Quality Digest Live -- April 21, 2017
Story links for April 21, 2017
Which Is the Most Important Step in PDCA?
How Economics 101 Could Have Prevented United's PR Nightmare
Interview with Mike McLean, Convener for ISO TMBG for IUMSS Handbook
Quality Control in the Home-Brewing Vertical
Large Image Caption
Quality control in home brewing includes plenty of sensory evaluation
How Economics 101 Could Have Prevented United’s PR Nightmare
Large Image Caption
United's gaffe didn't have to happen
A Recipe for Employee Motivation
Large Image Caption
How much time employees take off is largely a factor of firm culture.
Lessons From Mismanaged Crises at Yahoo, Cuisinart, and Wells Fargo
Large Image Caption
Cuisinart launched a product safety recall in December 2016 of about 8 million food processors
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples.
Who Are You, Little Girl?
Large Image Caption
Gender alone doesn’t indicate whether a leader will be good or bad, strong or weak, effective or ineffective.