Count Data: Easy As 1-2-3?
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Where past data are concerned, baseball is good at redefining the operational definition and retrofitting the new definition
Many of you work in organizations that keep track of customer complaints. Have you ever thought of how they are recorded and tallied? What could possibly be wrong with this process: The customer brings a concern to your attention. Record it.
What Does Airline Capacity Have to Do With Lean?
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Scheduling to capacity has consequences whether for airlines or project management
Is Your Supply Chain at Risk for Modern Slavery Violations?
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What are you doing to address the risks associated with modern slavery in your supply chain?
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What do cocoa, socks, and smartphones have in common? If you guessed risk of slavery in the manufacturing supply chain, you are correct. Does your organization have an international supply chain? Then it’s at risk.
Inside Quality Digest Live for August 11, 2017
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Credit: Georgia Tech
Our August 11, 2017, episode of QDL looked at the role of technology in after-market service, stairs that help you up, Fidget Cubes, and more.
How Technology Is Disrupting the After-Sales Service Industry
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Although some innovations seem dubious at best, others are changing the way business is done
Climbing Stairs Just Got Easier With Energy-Recycling Steps
Researchers at Georgia Tech and Emory University have created a device that makes walking up and down stairs easier. They’ve built energy-recycling stairs that store a user’s energy during descent and return energy to the user during ascent.
Scientists at Work: Forecasting the Atlantic Hurricane Season
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Hurricane Matthew approaching the east coast of Florida on Oct. 6, 2016
