Remember in The Wizard of Oz how the Cowardly Lion, when he finally got to see the wizard, was like, “What? I already had courage?

According to the Journal of Consumer Research, a high price indicates either bad value or good quality, whereas a low price indicates either good value or poor quality.

Resistance to change is baked into our biology, but the ability to overcome it can be strengthened with the right regimen.

“Before I do the things I do, people call them ‘impossible.’ After I’m done, they call them ‘crazy.’ I call them ‘world records.’”
—Jason Caldwell, author of Navigating the Impossible

If you’re new to layered process audits, it’s critical to make sure everyone on your team is on the same page with basic terms. Here we provide a guide of 16 essential terms to know when launching your LPA program and getting your team up to speed.

School districts nationwide are striving to offer more school options and to increase the overall quality of education for students, yet families everywhere struggle to enroll their children in a school that is the right fit.

Left to their own devices, humans tend to fall prey to biases that make them poor decision makers. For instance, among other foibles, most purchasing managers routinely under-order.

‘I have been offered a significant increase in salary by another employer and am giving my two-week notice.”

Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers?