In a recent article I discussed the traditional 5S audit, shared a set of reservations, and offered some remedies—“The Five Tweaks,” as I called them.

A couple weeks ago a consultant friend of mine, who coincidentally focuses his practice on lean in healthcare, was complaining about issues with his healthcare providers.

Have you ever wondered why the sales and marketing departments walk out of the boardroom with a bag full of money after they made their pitch, but board members only see you and your quality unit presentation as the bearer of bad news?

(The L.S. Starrett Company: Athol, MA) -- The L.S.

The Chinese character for “crisis” means danger and opportunity.

A large portion of a digital project manager’s job is making sure the right parts of the project are being worked on. Projects need to be prioritized. Tasks within projects need to be prioritized, too.

Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS).

Each new year brings about a period of reflection, where one can think back on the path that the previous year took us on. 2020 represents an even larger opportunity for reflection as the world enters a new decade.

For those in the manufacturing and industrial sector, what’s commonly known as the skills gap is a well-documented issue.