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The Season of Customer Imagination

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All my life, I thought leaves departed trees in the fall because they got too old to hang onto the branch and gravity bested their grasp. It does not work that way. Trees literally release their leaves from the limb.

Making Smart Thermostats More Efficient

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Buildings account for about 40 percent of U.S. energy consumption, and are responsible for one-third of global carbon dioxide emissions. Making buildings more energy-efficient is not only a cost-saving measure, but also a crucial climate-change mitigation strategy.

‘Lights-Out’ Robotic Quality Inspection

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(Hexagon MI: North Kingstown, RI) -- Precision aerospace part manufacturer Alloy Specialties has become one of the first adopters of a new robotic quality inspection technology, Tempo, from Hexagon’s Manufacturing Intelligence division.

NIST’s Fire Calorimetry Database Is Available to Answer Your Burning Questions

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A Better Model for Business Insurance

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This story was originally published by MIT News.

Starrett Makes Giant Leap in Data Collection With Launch of DataSure 4.0

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(L.S. Starrett Co.: Athol, MA) -- The L.S.

MSI Data Introduces Advanced Inspection Reporting and Analytics for Service Pro Software

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(MSI Data: Milwaukee) -- MSI Data today introduced advanced inspection reporting and analytics to their leading field service management software, Service Pro. These new features make the powerful insights available in field inspection results simpler to access, review, analyze, and share.

Should Quality Professionals Be Worried About the New Covid Strains?

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Should quality professionals be worried about the new Covid strains originating in the United Kingdom, South Africa,

What’s the Secret to a Great Customer Experience?

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I’ll keep today’s article simple—and fun. Bob Farrell, founder of Farrell’s Ice Cream Parlors, shared the secret to a great customer experience in 1973 (yes, almost 50 years ago!), when he develope

ASQ Names Ann Jordan CEO

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The leading global association for quality professionals, ASQ, announces that Ann Jordan has been confirmed as the society’s CEO, effective immediately. Jordan has served as interim CEO since January 2020.

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