When the City of Germantown, Tennessee, was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the 

Negotiators are often told they should eschew competitive negotiations, where parties fight for what’s on the table. They should instead increase the size of the pie and seek win-win scenarios. But in reality, competitive negotiations are often unavoidable.

From time to time we all have to send our suppliers or customers packing. Does the following client relationship sound familiar? About 100 of her clients use her services once a year.

In the early days of the Covid-19 pandemic, the Centers for Disease Control and Prevention produced a simple chart to illustrate how measures like mask wearing and social distancing could “flatten the curve” and reduce the peak of infections.