There’s more than one path to service management. It refers to all the activities, policies, and processes that organizations use for deploying, managing, and improving IT service provision.

Machine learning came along at just the right time. The world is now awash in more data than ever before, and computer algorithms that can learn and improve as they perform data analysis promise to help scientists handle that information overload.

First published Aug. 6, 2021, on MIT News.

Amid the Silver Tsunami, human resources departments are hustling to onboard and fill personnel gaps, but they can’t predict the evolving demands of your operati

Value stream mapping is a team exercise, it’s collaborative, enlightening, and the foundation for professionalism.

When a threat seems clear to you, it’s hard to believe others will deny it. Yet smart people deny serious risks surprisingly often.

Due to digitalization in Industry 4.0, internal logistics is subject to constant change. Internal traceability—i.e., tracking goods in the warehouse or production facility—increasingly plays a key role.

(The L.S. Starrett Company: Athol, MA) -- The L.S.

People often associate the term “data literacy” with mastering a litany of technical skills: SQL for data querying, Python for data analysis, and Tableau for data visualization, to name a few.