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Refocusing Your Customer-Facing Associates

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"Fast Food" Credit:Norm Wright

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It all started when we drove up to the speaker menu at a quick-service restaurant. “Can I take your order?” the attendant coldly barked.

In-Line Testing Solutions for EV Lithium Battery Production

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(Marposs: Auburn Hills, MI) -- Marposs, with more than 60 years’ experience in developing solutions for quality control during the production process, has announced its solutions for monitoring the roll-to-roll (R2R) production process of electrode foils (cathode and anode) used in lithium-ion ba

What Manufacturers Should Know About AI

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From asking Siri to suggest a nearby restaurant to programming a drone flight on Mars, artificial intelligence (AI) has become a part of everyday life—and its presence and influence will inevitably grow.

Cobots: Safety, Training, and Ethical Considerations for Employers

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There are three key things cobot developers and employers using cobots must remember when considering implementation: 1) human life takes precedence, 2) human life takes precedence, and 3) human life takes precedence.

Ten Reasons to Put Mentoring at the Top of Your List

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The past two years have been tough. Many of us are feeling bogged down, burned out, and wary of what the future holds. But instead of creeping into 2022 with a sense of dread, what if you bounded into it with optimism and confidence?

The Most Common Mistakes in Crisis Communication

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Paraphrasing Winston Churchill, Rahm Emanuel, a former White House chief of staff and Chicago mayor, famously quipped that you never want a serious crisis to go to waste.

Technology Takes a Front Seat for Manufacturers Navigating the Pandemic

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In the wake of manufacturing and chip shortages, some may think that Covid-19 slowed down production on the whole as supply chain issues an

Datanomix Adds New Continuous Improvement Hub to Next-Gen Automated Production Monitoring Platform

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(Datanomix: Nashua, NH) -- Datanomix, the leading automated production intelligence platform for precision manufacturers, today announced a major new reporting workflow designed to give business leaders and continuous improvement personnel insig

AW-Lake Introduces Pelton Wheel High Temp Turbine Flow Meter

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(AW-Lake: Oak Creek, WI) -- AW-Lake Company introduces the TRP Pelton Wheel High Temp Turbine Flow Meter specifically designed to monitor and control the cooling and process efficiency of high and ultra-high temperature oil used in heating and cooling circuits.

Why Ethics Must Be Paramount in Quality

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The U.S. Military Academy’s Honor Code says that “A Cadet will not lie, cheat, steal, or tolerate those who do.” Lt. Gen. Darryl A.

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