Customer focus doesn’t evolve on its own. It’s carefully cultivated over time through a variety of processes. At the forefront of this effort is leadership. The organization’s leadership has the primary responsibility of making every decision and every action based on customer focus.

Sigma Dynamics recently released four new applications designed to connect the operational and analytical sides of customer-relationship man

UltraCell, a producer of fuel-cell technology, will use the latest in lean manufacturing processes at its recently opened manufacturing and corp

Event-planning company WCBF will host its annual Global Six Sigma Summit this summer in Las Vegas.

The Association for Operations Management (APICS) recently recognized several organizations for supply chain efficiencies, innovation and other nota

The American Society for Quality has released a third edition of its popular The ASQ Auditing Handbook.The best-selling handbook is a comprehe

Several police precincts of the Dubai Police Department have received registration to ISO 9001.

The average staffing level for full-time quality professionals is 23.8 per 1,000 employees, according to a recently released study.

Rockwell Automation will offer a series of varied educational courses starting January 2006. The courses will be offered throughout various U.S.