You see and hear them everyday--signs and commercials heralding “Customer service is No.1,” “We treat you like family,” or “The customer is always right.” The other day I came across a particularly revealing motto: “We’re better than we used to be!” Whatever the slogan or motto is, people expect

A major misunderstanding regarding Six Sigma is its fabricated definition, (e.g. “Six Sigma is a fact-based decision-making methodology…”). I’ve seen people willing to attack anyone utilizing common sense to make decisions without facts.