NCQA Standard for Managed Care Plans
The National Committee for Quality Assurance recently added new requirements for health plans seeking accreditation to its Quality Plus program.
An ISO Survey Reveals More Standards Registrations
The International Organization for Standardization reports an 18-percent increase in the number of international registrations issued for ISO 9001 in its annual ISO Survey of Certifications.
Six Sigma and Quality Breakthroughs to Be Shared
Representatives from companies such as The Ritz-Carlton, Accident Fund, Raytheon, Sonoco and DuPont will present winning tactics anA New Guide to Lean <em>Kaizen</em>
A Team Leader’s Guide to Kaizen Events , a new guide from Breakthrough Management Press serves as an armchair coach for thConsumer Confidence Index Goes Up
The July Conference Board Consumer Confidence Index was 106.5, up 1.1 from the assessment performed in June.“Consumer confidence continuesAutomation Fair in Baltimore
The 2006 Automation Fair will present industry leaders’ success stories Oct. 25–26 in Baltimore.Conference to Shed Light on Safe Quality Food
The 2006 Safe Quality Food Institute Conference will promote discussions on the learning successes of the SQF Food Safety Certification Program and Hammock Thoughts on a Dog Day Afternoon
Being retired affords one the opportunity to relax periodically in a hammock on a hot summer afternoon, doing a crossword puzzle and contemplating quality and customer service.
Leadership Styles
Considering the leadership at Motorola and General Electric provided by stalwarts such as Bob Galvin and Jack Welch, respectively, I believe that two leaders with totally different styles can get similar results using the same tools.
Army Graduates Six Sigma Black Belts
The U.S. Army recently graduated its first class of lean Six Sigma Black Belts in Korea, and more training is already underway. The U.S.