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Joint Commission Accreditation Changes

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(The Joint Commission: Oakbrook Terrace, Illinois) -- Beginning Jan. 1, 2009, under a new Joint Commission policy, laboratory accreditation decisions will no longer immediately affect hospital accreditation decisions.

ISO Standard Promotes Consistency in Sensory Analysis

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(ISO: Geneva) -- When trying to describe the taste, smell, or feel of a product, a universe of terms and sensations will come to mind. This can be problematic when comparing products through sensory analysis.

Statsoft

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Roy H. D'Ardenne

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Customer Complaint Tracking Workflow Diagram

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Our model workflow diagram is a simple 1-page graphic for managers to visualize a truly effective process of continuously monitoring and resolving customer and internal concerns in 6 steps. Includes the essential ongoing reports and charts for real-time data analysis.

Workflow Diagram - Copyright 2002, Lynk Software, Inc.

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http://www.lynksoftware.com

Thinking Outside the Corrugated Box

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Lean theory suggests that the possibilities for quality improvement exist everywhere. Rarely does that concept translate to a damaged corrugated box in a warehouse—but it should.

To Root or Not To Root: Part 1

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Jodi Ullman glanced at her watch: 10:25 a.m. She pushed back from her desk, stood up, and stretched—after first peeking out the door of her office toward the cubical maze to make sure no one was watching.

Process Makes Perfect: A primer on using a process map to cut costs, streamline operations, reduce errors, and work together

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When you are responsible for routine, yet critical operations of your business, you want the best

Artel text link

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Making Medicare Work for Seniors

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(Centers for Medicare and Medicaid Services: Washington, D.C.) -- As the beginning of the annual election period for the Medicare Prescription Drug Program nears, many seniors and their caregivers are in the dark about how the program works and how to make the most of it.

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