| Quality Digest

Seniors Stay Safe

(ANSI: New York) -- A new study published in the New England Journal of Medicine shows that falls among the elderly, long known as a common source of injury for this population, can be reduced through a program of adjusting treatment, assessing risk, and educating patients.

CRM: Worth the Investment?

A mortgage lender in Kansas implemented a customer relationship management (CRM) solution and experienced a 304 percent return on investment (ROI) over three years. Would a similar investment make sense for your organization?

Effective Records

Poor records and poor management of good records can trigger needless costs, penalties, and public

Changing to Lean, Part 7

As with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success.

More Certainty About Uncertainty(?)

There’s an amazing amount of information available about what uncertainty is and how to specify it. If I understood it completely, I would become a consultant and stop writing this column.

Updating Connecticut’s Technical High School Program

(CNC Software Inc., Educational Division: Gig Harbor, Washington) -- Connecticut manufacturers and community colleges have requested that graduates of Manufacturing Technology programs within the Connecticut Technical High School System be well versed in computer-aided manufacturing (CAM).

Metrology Equipment Donated To University